Return and Refund Policy

We will be happy, on presentation of your electronic invoice, to refund the new merchandise, not used and returned in its original packaging within 15 days of receipt of the email confirming your purchase. Any refund will be made in the same form as the original payment. The delivery fees and oversized item charges that may have been charged when you buy online will not be refunded. The return costs are also at your expense.



What should I do if I receive a defective product?

We will do our utmost to ensure that this does not happen, but if you receive a damaged product, please contact one of our Customer Service Representatives at 1-888-480-2556 or by e-mail info@montesuneruneraires.ca and we will deal with the situation.